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Shipping & Returns
Shipping Policy
Domestic Shipping Only:
We ship to residential and business addresses within the United States using UPS and USPS as our primary carriers.
Processing Time:
- Orders are processed within 1-2 business days at our storefront.
- Expedited orders are prioritized and leave the storefront the next business day, shipping via your selected expedited option.
- To complete your return, we require a receipt or proof of purchase.
Delivery Time:
- Delivery timelines are dependent on UPS or USPS and are subject to their respective schedules.
- While we provide tracking information for all orders, we cannot guarantee specific delivery dates or times. For any delays, we recommend contacting the carrier directly.
Order Cut-Off:
- Orders placed on business days will ship the following business day.
Damages
If, upon delivery, you find that your order is damaged, please contact our Concierge Team immediately at orders@sepispa.com. A Sepi Spa representative will provide you with the next steps to replace or refund your product promptly.
Please note that missing orders not covered under Route Protection cannot be replaced.
Returns & Exchanges
For all online orders, full-price items may be returned or exchanged within 30 days of placing your order. Items must be unopened, unused, and unaltered, with all original packaging and/or tags intact. Our team may request images as proof of the unopened and undamaged product. Returns must be received at our store front before they can be replaced or refunded.
To initiate a return or exchange, please email orders@sepispa.com with your original order number and request for return or exchange.
Customers are responsible for all shipping costs associated with their return or exchange unless the product is damaged. Orders will take 5-8 business days to be processed once received. For any questions regarding your order, please reach out to orders@sepispa.com.
Need help?
Contact us at orders@sepispa.com for questions related to refunds and returns.